Effective Date: [01/06/26]
Website: trueepoxysa.com
Business Name: True Epoxy Floors
True Epoxy Floors respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, contact forms, quote request forms, phone calls, text messages, WhatsApp messages, and other communication channels.
By using this website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information when you contact us, request a quote, submit a form, upload project photos, or communicate with us directly.
This information may include:
- Name
- Phone number
- Email address
- Project location or city
- Approximate square footage
- Service interest
- Project timeline
- Current floor condition
- Uploaded project photos
- Message or project description
- Preferred contact method
Our quote request form is designed to collect details such as name, phone or WhatsApp, email, service interest, project city, square footage, timeline, and project description so we can properly review and respond to flooring inquiries.
How We Use Your Information
We use the information you provide to:
- Respond to quote requests
- Contact you about your epoxy flooring project
- Schedule consultations or on-site estimates
- Recommend suitable flooring systems
- Provide customer support
- Improve our website, services, and customer experience
- Track website and advertising performance
- Follow up on submitted inquiries
We do not sell your personal information.
Communication Consent
When you submit a form, call, text, email, or message True Epoxy Floors, you authorize us to contact you using the information you provided. This may include phone calls, text messages, emails, or WhatsApp messages related to your inquiry.
You may request that we stop contacting you at any time.
Project Photos and Uploaded Files
If you upload photos through our website or send photos by text, email, or WhatsApp, we use them to better understand your project, evaluate the current floor condition, and prepare recommendations.
We do not publicly post customer-submitted project photos without permission.
Cookies and Tracking
Our website may use cookies, analytics tools, Meta Pixel, Google Ads tags, or similar tracking technologies to understand how visitors use the site and to measure advertising performance.
These tools may collect information such as:
- Pages visited
- Time spent on the website
- Device and browser type
- General location data
- Form submission or conversion activity
- Referring website or ad campaign
This helps us improve our marketing, website performance, and customer experience.
Advertising and Remarketing
True Epoxy Floors may use online advertising platforms such as Google Ads, Meta Ads, or similar services. These platforms may use cookies or tracking pixels to show relevant ads to visitors who previously interacted with our website.
You can control cookie and ad preferences through your browser settings or through the privacy settings provided by those advertising platforms.
How We Protect Your Information
We take reasonable steps to protect the personal information submitted through our website. However, no online transmission or digital storage method is completely secure. We cannot guarantee absolute security, but we work to keep your information protected and used responsibly.
Sharing of Information
We may share information only when necessary to operate our business, including with:
- Website hosting providers
- Form and email notification services
- Customer relationship or scheduling tools
- Advertising and analytics platforms
- Contractors or team members helping us respond to your project inquiry
- Legal or regulatory authorities if required by law
We do not sell your personal information to third parties.
Third-Party Links
Our website may include links to third-party websites, social media pages, maps, payment platforms, or review platforms. We are not responsible for the privacy practices or content of third-party websites.
Data Retention
We retain submitted information for as long as reasonably necessary to respond to inquiries, manage customer relationships, maintain business records, improve our services, and comply with legal obligations.
Your Rights
You may contact us to request that we:
- Update your personal information
- Correct inaccurate information
- Delete your information where legally permitted
- Stop contacting you for follow-ups or marketing
To make a request, contact us using the details below.
Children’s Privacy
Our services are intended for adults and property owners or authorized decision-makers. We do not knowingly collect personal information from children under the age of 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
For questions about this Privacy Policy or how your information is handled, contact:
True Epoxy Floors
Website: trueepoxysa.com
Phone:
Email: sales@trueepoxysa.com
Service Area: San Antonio, TX and surrounding areas